Lanural Support
Frequently Asked Questions
Need help with your order, shipping, returns, or anything else? Start here, or email us at contact@lanural.com.
How do I track my order?
All Lanural orders come with full tracking. Once your order ships, we’ll send you an email with your tracking link so you can follow your package every step of the way.
Track your orderHow long does order processing take?
Orders are typically processed the same or next business day, depending on when your order is placed.
Orders placed before 12pm EST are usually processed the same day, while orders placed after 12pm EST are usually processed the following business day.
Orders placed on weekends or holidays will be processed on the next business day, as our warehouse does not process or fulfill orders on weekends.
When should I expect my delivery?
Delivery times can vary depending on your location and carrier movement.
For orders within the USA, estimated delivery is usually 5 to 12 business days.
For international orders, estimated delivery is usually 6 to 13 business days.
Once your package leaves our warehouse, delivery speed is handled by the carrier. Weather, traffic, customs, or incorrect addresses may affect delivery timelines.
What happens if my parcel is delayed?
We work hard to get your order to you as quickly as possible. If your parcel appears significantly delayed, returned to sender, or missing, please contact us and we’ll help look into it.
To help us resolve it faster, please include your order number and the full name used on the order.
I entered my shipping address incorrectly. What should I do?
Please contact us immediately. We’ll do our best to update your order before it ships.
Because orders can process quickly, we cannot guarantee address changes once fulfillment has already started.
How do I cancel an order?
If you need to cancel an order, please contact us as soon as possible.
We’ll do everything we can to catch it before it ships, but once your order has already been processed or shipped, we may not be able to cancel it.
If the order is already on its way, you’re still covered by our 60-day money-back guarantee.
What is your return policy?
Every Lanural order is backed by our 60-day money-back guarantee. If you’re not happy with your purchase, contact us and we’ll help review your order.
If your order arrived damaged, incorrect, or missing items, we’ll help make it right.
I received the wrong item or something is missing. What should I do?
We’re sorry about that. Please contact us with your order details and a photo of what you received, and we’ll help get it corrected as quickly as possible.